ENG201 Solved Grand Quiz Spring 2021

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ENG201 Solved Grand Quiz Spring 2021

ENG201 SOLVED MCQs

 Which of the following familiar expressions is correct replacement for ‘lucrative’?

                                         Profitable

 Verbs and ________ are more concrete than adverbs and adjectives.

                                 Nouns

 The good organization of the content means ___________.

                            Both of the above

 Did the doctor look __________ your leg?

                         At

 ‘I left smoking long ago’_________

                                     I gave up smoking long ago

 How can you make your message forceful?

                            By using comparisons, By using figurative language……both

 Which one of the following phrases are likely to offend and should be avoided?

                                               I must refuse, we must deny

 A computer programmer will write a/an _________ to gain specific information about an upcoming release of a software product from XYZ company.

                                        Inquiry letter

  In bad news messages, the __________ is of crucial importance.

                                 Tone

 A bad News message always begins with a _______ that provides a transmission to the refusal.

                                Neutral statement

 In a business message, the words freedom, prestige, compassion, free, and comfort evoke ________ feelings.

                              Positive

 If you are using letterhead stationery, include only the __________. Two lines below the bottom of the letterhead.

                                Date

  Business messages generally have _________ purposes.

                            Three

 With restructuring of companies, communications are now created mainly by _______

                       All employees

 Select the option which is an example of a clear and coherent sentence.

                           His report focused on age and gender of managers

 Eriq is just like all the French, so dismissive of Americans. The sentence contains _________

                               Racial Bais

 The patient shows normal _________ and appears to be psychologically stable.

                              Affect

 Which of the following words fall in the category of unfamiliar words?

                           Ascertain and Peruse……Both

 Full-Time college students should spend at least six hours a week studying if you want to succeed.

                                If they want to succeed

 ___________at the moment. I’ll get to the market.

                                        As it isn’t raining

 Which of the following helps you to focus meeting on the core of topics and control its pace and flow?

                                    Agenda

 The purpose of giving complete ___________ is to ensure that the audience has no confusion or lingering doubt about the message.

                                Supporting details

 __________ minutes are often required by federal, state, or local law, by-laws, charters, or regulations in any organization.

                              Formal

 A sales letter is a document designed to generate sales; therefore. It persuades the reader to ___________

                                    All options

 Mathematics _______ John’s favorite subject, while Civics is Andrea’s favorite subject.

                              Is

 In business communications use the ________ format if the document will be sent to outside individuals.

                         Letters

  ______________ is one of the cores of concreteness.

                               Grammar

 ____________ makes a statement of support for a candidate by assessing the applicant’s qualities and capabilities for performing a particular task.

                                Recommendation letters

 When you are dissatisfied with a company’s product or service, which of the following is the best option?

                                   Written claim letter

 Mr. John will ________ the report.

                                Consider

 Select the option which gives the exact meaning of the verb ‘ accept’

                              Receive

 When punctuation marks are omitted in the opening and closing lines of a letter, the punctuation style is called.

                                 Open

 Which of the following is the most important part of indirect plan?

                           Buffer

 What is a common mistake made in writing persuasive messages?

                               Using you perspective

 _________ words are usually more vivid than long ones and improve the readability of a document.

                                           Short words

 Which of the following transitional markers shows ‘additional details’? 

                             : moreover, furthermore, in addition, besides…All

 There are ________ types of minutes

                             Two

 They talked about things and persons _______ they remembered.

                          That

 An order latter is also known as a _________ or purchase order letter, it begins the paper trail of a specific purchase.

                       PO

 They saw a parking space ___________ two cars and drove ____________it.

                          Between/ into

 ______________share a general document architecture, which is usually modified to suit specific circumstances.

                         Proposals

 The message senders need to assess their message from the eyes of the ________ to be sure that they have included all the relevant information

                             Received

 English _______ is constantly charging

                                 Language and pronunciation……both

 What is style in writing?

                       Style is the way of using words to achieve a certain tone or overall impression in wirting

 When placing __________ you don’t need to excite your reader’s interest, just stale your needs clearly and directly

                           Order

 The _________ of an order letter is to provide the vendor with detailed instruction for fulfilling an order.

                         Objective

 The persuasive message gives _________ to the audience.

                     A free choice

 Which one of the following is a specialized prepared to share relevant information with the media?

                            An e-mail

 Most organization rely on _________ for their existence.

                                 Successful proposal writing

 If you ____________ anything to say, just speak out.

                                    Have

 _________means preparing every message with the message receiver in mind.

                            Consideration

 Choose the following verb from the following options.

                          Produce

 Solicited and unsolicited are types of ___________

                         Memos

 In bad news messages, you as a business person need to help your audience understand the under the circumstances, your decision was ______ and reasonable.

                       Fair

 Functional words express relationships among content words.

                        True

  The main idea of a business message is usually ____________ which is/are concisely stated.

                                One idea

 __________ are an essential component of almost all admissions, grant and employment processes.

                               References

 Concreteness does not make use of denotative words instead of connotative words

                                       False

 The selection of format, style and organization of a report is done independent of the reader’s requirement.

                                  True

 Sarah washed the apples ________ them in the fridge.

                           And put

 Will you please provide the details of the equipment utilization for the last quarter? This statement is an example of;

                            A routine inquiry

 A message which ________ in a reliable and competent manner is labeled as a credible message.

                          Completes an idea

 In a coherent sentence the words are arranged so that the ideas clearly express the intended meaning.

                          True

 Where’s ________USB drive I lent you last week ?

                       The

In______ the organization sends out uninvited messages to sell a product or service.

                      Persuasive and formal reports…both

A letter of _________ asks someone for specific information.

                          Inquiry

Either answers _________ acceptable.

                        Is

Which one of the following is an example of a nonverbal message?

                               Eye contact

Which of the following is not a general purpose common to business communication?

                          To negotiate

Concise business writing includes____________

                     None of the above and sentences ……both options

One should be careful about the chances of being ______ while making a direct request.

                     Misunderstood

Mr. Ms and Mrs Are

                    Recipient titles

A memorandum is a document which is.

                  All options

 In business communication use the ___________ format if the information is being sent inside an organization.

                        Memorandum

In business communication use the ________ format if the document will be sent to outside individuals

                            Letter

_________________is considered to be the best attitude in business environment.

                    You-attitude

    One of the aspects of editing a message is to______________

                  Install editing software

When it doubt, use the more familiar words; audience will understand them better. This is the ‘golden rule of_____’

                      Clarity

_____________ is achieved through a balance between precise language and familiar language

                   Clarity

In a ______________ sentence the words are arranged so that the ideas clearly express the intended meaning.

                     Coherent

Which of the following is the first and the most essential step in writing bad news messages?

                  buffer

 The mechanical insertion of ‘ phase’ and ‘ thank you’ does not ensure_______

                    Courtesy

Which of the following is a part of an indirect plan?

                   All options

_________ are an essential component of almost all admissions, grant and employment processes as it provides a statement of support for a candidate.

                          References and recommendations

__________ Words are usually more vivid than long ones and improve the readability of a document.

                        Short

Any information against the expectations of _______ is considered bad news.

                    All options

Adjustment letter is a letter in answer to a __________ letter. The answer may either be a refusal or a grant

                     Complaint

The quality that gives force to important parts of sentences and paragraphs is _________

                     Emphasis

Content words (nouns, verbs, adjectives, adverbs ) have both a denotative meaning as well as connotative meaning.

                        True

 When no special persuasion is needed, the use of ___________ is recommended.

                               Direct request

A good business letter is simple and straightforward without being harsh or ______.

                               Patronizing

Keep your _________ simple and focused, so the purpose of your letter is clear.

                             Letter

Which type of letter can be used as a legal document to show the transaction between the customer and vendor?

                             Order letter

Consideration simply means that the writer shows _________ in his communication style.

                       Empathy

Breaking the longer sentences into shorter ones improves____________

                        Readability

Which of the following is associated with scholarly writing?

                   Formal writing

What are you doing __________ the weekend?

                      On

Which of the following aspects are covered by the words ‘report’?

                                                                      Both a&b

The lawyer __________ his relative innocent.

                         Aims to prove

Acknowledgments are appropriate for__________

                   Larger orders

_________letter is written you want to recognize someone for his help or support when you were in trouble

                         Appreciation

The aim of a _______ is to establish a working relationship to make it happen.

                           Business proposal

Which of the following letter accompanies a larger item, usually a document?

                      Transmittal letter

Getting the meaning from your head accurately to the reader is the purpose of ________

                     Clarity

Credit references are generally used to determine the credit of a person or individual

                           True

Communication that seems inconsequential can become very important if information it contains is ________

                   Complete and effective

Generally speaking, in business we communicate _________

                             To both persuade and inform

____________ are considered binding contracts, so one should avoid implying offers or promises that can’t be delivered

                       sales letter

While composing a business message, choose words that _________ be misinterpreted.

                     Won’t

Most organizations rely on __________ for their existence.

                           Meeting with companies

__________ at the beginning of a persuasive request shows the reader that you know about his or her concerns and you have some reasons for making such.

                   An attention getting device

In the body of a business letter, what goes between each paragraph?

                                Two space if hand written

A memorandum may take the form of ___________.

                        Skype chat

In which direction does communication flow in a formal communication network?

                    Downward

In the __________ of a job application letter you have to refer to your enclosed resume and express your desire for an interview, stating when and how you can be

                              End matter

_____________in AIDA plan is the opportunity to remind readers of the benefits of taking the particular action.

                                     Attention phase

____________ business people inform customers about the benefits of a product/action so the customers can recognize how ell the product/action will fill their need.

                          Aesthetical

With restructuring of companies, communications are row created mainly by __________

                          Supervisors/ managers

Mr. ali our English teacher, believes that students who major in economics or physics ____________ their imaginations

                    Ruin

His birthday is coming __________ next week.

                             Up

The fans at the back of the theatre and that woman in front _______ making too much noise.

                     Were

When you letter extends onto a second page you should use _________ for the second page

                            Plain Paper

Whether written or oral, ________ messages begin with a clear statement of the main idea, clarify any necessary details and end with a courteous close

                          Positive

Neither my brothers nor my father __________attended college

                                     Have

Which of the following elements relate to the organizing direct request?

                          Main idea, necessary detail and specific action

Which format should be used if the information is being sent inside an organization?

                          Memorandum

Biased language that might offend the audience is based on________.

                                   All options

Therefore, Because, accordingly, thus, hence are used for___________

                            Additional details

While placing an order, there is no need to ________

                           Force your reader

One of the major flaws of a failed communication is _____________

                                    Fixed explanations

A/An __________letter is a letter in answer to a complaint letter. The answer may either be a refusal or a grant.

                     Claim

Which one of the following is the best expression to use with the customers for payment demand.

                   Please send your payment so we can proceed with your order.

She looked _________ from her book when she heard the noise.

                           Up

Which of the following statements is part of persuasion in oral presentation?

                                     Gaining willing acceptance of an idea

When you turn your ideas into a message, you are the _________

                                 Decoder

The reactions of a colleague or a prospective customer to an incomplete answer are likely to be __________

                              Unfavorable

Documents that are meant to ‘enact’ something include authorization memoranda and _________

                                   Acceptance letters

Briefing, goodwill, information and report are part of _______ speaking.

                                         Public

Effective business communication is not _________

                                 Concise

The performance of our players was rather ______________

                             Worse than I had expected

Why important observations, suggestions , or objections should be written?

                                       All options

__________ is not one of the 7C’s of communication

                                     Character

Creativity is a measure of your believability based on how much trust you evoke and how reliable you are.

                              True

Written language is more ________ and generally follows a standardized grammar, structure, organization and vocabulary.

                             Restricted

Courtesy means only thinking about receiver and not valuing his feelings.

                                     False

Which of the following statements is more ‘Vivid’

                                  This letter is three times as long as you said it would be

____________ accuracy depends on the writter’s conceptual mastery of the subject and its vocabulary, as well as on his or her ability to analyze and shape data with a minimum of distortion.

                            Stylistic

Common implicit goals are to establish a relationship, create trust and establish credibility, and _____________

                              Document actions

Readers consisting of diverse groups with widely varying backgrounds and responsibilities can be named ______- readers

                                  Complex

_____________ is a short, familiar and conversational word for ‘ have need for’

                                              Need

Accuracy, which is the careful conforming to truth or fact, has three main aspects which include document accuracy, stylistic accuracy and _________

                             Technical

Which of the following words fall in the category of unfamiliar words?

                                       Ascertain and Peruse. Both

Breaking the longer sentences into shorter ones improves____________

                             Readability

A letter of ______ asks someone for specific information.

                                    Inquiry

Which of the following words should be avoided when writing an adjustment grant?

                             All options

A letter in which all parts begin at the left margin are in _______ form.

                             Full book

Which of the following appear at the end of the report?

                                         All options

Which of the following traits help in building good will?

                               Throughtfulness and Appreciation

Which of the following phrases is likely to offend and should be avoided?

                             We must deny

Which of the following is associated with scholarly writing?

                                      Formal writing

A letter of inquiry asks someone for specific information.

                               True

_____________ is a very vital step in composing a business message, and if one commits an error in this stage, it will be irreversible.

                           Concluding

______________ is a neutral statement which is meant to bring the audience is an accepting mood.

                         Good news

Which of the following familiar expressions is correct replacement for ‘ Lucrative’?

                          Profitable

In business communications use the ________ format if the information is being sent inside an organization

                            Memorandum

He____________ with his brother regularly.

                           Corresponds

How can business messages be more effective?

                      By being purposeful, audience-centered, and concise

_____________ is brief, informal report used to establish a record

                    Memorandum

 In a business message, talk to your audience in a way that they are left with no ___________

                 Confusion

Keep your ________ simple and focused, so the purpose of your letter is clear.

                         Letter

In the composition of a business message technology like Microsoft Word affects the composing process by _____________

                    Increasing both productivity and effectiveness

Which one of the following is not a way of developing a paragraph?

                       Clarification

_____________ are documents which present focused, salient content to a specific audience.

                       Reports

The signature on a letter is handwritten directly above the _________

                           Writer’s name

Phrases such as ‘ to continue the analysis’ ‘on the other hand’ and ‘additional concept’ are used for_______________

                      Smooth transitions

Maury and his brother _________ to the bowling alley every day.

                        Go

_____________ are challenging to write because we know our readers will not be happy to receive the news.

                              Bad news messages

Generally speaking, in business we do not communicate to persuade and inform.

                     False

In __________ section of the application letter explain specifically why you are qualified for the job. Describe education, work experience and any other activity that display relevant talents.

                         Body

The _________ should normally begin with a brief summary statement, in one or two sentences, identifying the key topic and the scope of the memorandum.

                             Memorandum

Business letters are formal letters used for _____ correspondene.

                            All options

Verbs and ______ are more concrete than adverbs and adjectives.

                              Nouns

Buffer statement constitutes the _____ part of a bad news message written in indirect organizational plan.

                           First

A message organized by using direct plan starts with a buffer statement.

                          True

His years of smoking have negatively _____his health.

                        Affected

_____________are often used to present the result of an experiment, investigation, or an inquiry

                               Reports

While placing an order, there is no need to __________.

                        Excite your reader

Customer service correspondence occurs in _____ format.

                                      Letterhead or postcard

There are a number of elements to a/an ______ letter. Complete the statement.

                             Business

Breaking the longer sentences into shorter ones improves

                           Readability

A letter of ________ asks someone for specific information.

                            Inquiry

Which of the following words should be avoided when writing an adjustment grant?

                                All options

A letter in which all parts begin at the left margin are in ________ form.

                             Full book

Which of the following appear at the end of the report?

                               All options

Which of the following is associated with scholarly writing?

                             Formal writing

A letter of inquiry asks someone for specific information

                               True

__________ is a very vital step in composing a business message and if one commits an error in this stage, it will be irreversible

                             Concluding

He _________ with his brother regularly.

                                 Corresponds

How can business messages be more effective?

                       By being purposeful, audience-centered, and concise

____________ is brief, informal report used to establish a record

                              Memorandum

In a business message, talk to your audience in  way that they are left with no ______

                    Confusion

In the composition of a business message technology like Microsoft Word affects the composing process by _______

                    Increasing both productivity and effectiviness

Which of the following statements is more ‘ Vivid’

                    This letter is three times as long as you said it would be

Which  one of the following is not a way of developing a paragraph?

                                Clarification

The signature on a letter is handwritten directly above the ____________

                           Writer’s name

aury and his brother _______ to the bowling alley every day

                           Go

__________ are challenging to write because we know our readers will not be happy to receive the news

                           Bad news messages

Generally speaking, in business we do not communicate to persuade and inform

                         False

In_______________ section of the application letter explain specifically why you are qualified for the job. Describe education, work experience and any other activity that display relevant talents.

                            Body

The _____________ should normally begin with a brief summary, in one or two sentences, identifying the key topic and the scope of the memorandum.

                                    Memorandum

Business letters are formal letters used for _________ correspondence.

                           All options

Buffer statement constitutes the ________ part of a bad news message written in indirect organizational plan

                           First

A message organized by using direct plan starts with a buffer statement.

                          True

His years of smoking has negatively ____________ his health.

                                   Affected

Which of the following is considered an effective approach for routine, good- news and goodwill messages?

                          Direct approach

Everyone on the bus ___________ annoyed by the little boy running up and down the aisle

                                 Was

Which of the following statement establishes credibility?

                      We’re glad to make this recommendation

E-mail messages typically take the form of ______________-

                            Memoranda

_____________means that you must have one main idea in a paragraph. In case of other ideas they must be clearly related

                               Unity

Allotting time properly is very important. Especially when time is short, you need to schedule yourself carefully and stick to it is called___________-

                   Scheduling

   If you want to minimize the distortion which happens when a message is passed from person to person, then you are ___________-

                    Written medium

  An order letter is also known as a PO or purchase order letter

                               True

Business letters are formal letters used for ___________ corrrrespondence

                           All options

All employees are requested to _________ from smoking in the presence of customers.

                               Refrain

The administration of the school district asks that each student bring identification before enrolling in the ALC.

                             Change ‘ them’ to ‘his’ or ‘her’

        Credit references are generally used to determine the credit worhthiness of a person or individual.

                      True

In the organization of a direct request the very first step is to state the _________.

                     Cordial request for specific action

To whom usually good will letters are written?

                         Customer.

Which of the following gives the customer an idea of the work that has been completed to date?

                                  Interim progress reports

______________ of a business letter shows whether any material is enclosed with the letter and who is receiving a copy of the letter.

                           End notation

Oral communication is also known as___________

                                 Impersonal communication

In the composition of a business message technology like Microsoft Word affects the composing process by______________

                       Increasing both productivity and effectiveness

If you message is specific, definite and vivid; which of the following principle has been applied?

                            Corecteness

The ____________- of an order letter is to provide the vendor with detailed instructions for fulfilling an order.

                               Objective

A letter of inquiry asks someone for specific information.

                          True

Which of the following leaves your audience with the feeling that you have their personal welfare in mind ?

                          Courteous Close

In case of a business message which medium of communication is more effective when instant feedback is required?

                              Oral medium

Which of the following factors should be kept in mind regarding audience while writing persuasive messages?

                            All options

Effective professional correspondence uses an appropriate style, clear and concise language, and ___________

                       The active voice

Reports cover everything including.

                           All options

Proposals share a general document architecture, which is usually modified to suit specific circumstances

                       True

Various techniques are used to generate correspondence back to the customer.

                                 True

________ with customers is gained by being enthusiastic, sincere, and trustworthy.

                                 Credibility

 Sales letter influences the reader to take a specific action by making an offer – not an announcement- to him

                               True

When the sentence length increases, try to chop it down into _________ sentences.

                      Two

Acknowledgements are appropriate for __________

                     Lager order

To persuade and to collaborate are the __________ purpose of a business message

                                   General

Why a false statement should not be included in a sales letter?

                            Because it’s a fraud

_______________ are considered binding contracts, so one should avoid implying offers or promises that can’t be delivered.

                           Sales letters

Do not change without facts is a guideline to achieve___________

                           Consideration

The _______ of a business proposal is to establish a working relationship to make it happen

                                Aim

While placing an order, there is no need to ___________-

                                Excite your reader

While planning long reports choose a significant basis or guiding _________ for the division of topic

                                 Principle

An agenda is a simple list of ________ to be discussed.

                                       Topics

_____________ are often solitary in their process

                                Writers

In order to write a letter of recommendation for a person, you need.

                          All options

Using incorrect words, incorrect grammar, and faulty pronunciation is called _________ language and this all suggest the inability to use good English

                            Substandard

Which of the following help the reader quickly identity the content?

                                             Heading and captions

___________ inform customers about the benefits of a product or an action.

                                    Ethical business people

Select the option which is an example of a clear and coherent sentence.

                       His report focused on age and gender of managers

Mr. John will _________ the report

                             Consider

In writing commercial correspondence, it is important to employ a friendly yet efficient___________

                          Tone

In the __________ years, he grew richer.

                                Subsequent

The signature on a letter is handwritten directly above the _______

                               Writer’s name

Short report is submitted in the form of a letter or memorandum.

                                      True

FAQ means ____________

                                         Frequently asked questions

While composing a message, vary the style to create a _________ that suits the purpose.

                           Tone

Why information in a message should be well organized?

                                             All options

Customer service correspondence occurs in _________ format.

                                 Letterhead or postcard

Biannually means ____________

                                  Two times in a year

In order to write a letter of recommendation for a person, you need.

                                   All options

What do you usually have for ___________breakfast?

                                     No article    

A memorandum may take the form of ____________

                                Email

Which of the following is the first and the most essential step in writing bad news messages?

                                   Buffer

       ________________ not only conveys information, but also establishes a contractual relationship between you and the organization.

                                       Acceptance letter

 Letter of recommendation are extremely important.

                               All options

_____________ are documents which present focused, salient content to a specific audience.

                                          Reports

__________ of a business letter whether any material is enclosed with the letter and who is receiving a copy of the letter.

                                    End notation

‘You- attitude is best implemented by expressing your message in terms of the audience’s interests and needs.

                                         True

________ the news on at five or six?

                                      Is

In short reports attachments may consists of _________

                                       Several pages

Which of the following have both, a denotative meaning and a connctative meaning?

                                        Content words

He___________ the job.

                                        Executed

Letters can be used to communicate in ___________

                                      Formal contexts and semi-formal contexts……both

Acknowledgements are appropriate for __________

                                      Larger order

An audit report contains numbers usually in the form of __________

                                                  Tables

______________ words are usually more vivid than long ones and improve the readability of a document.

                                     Short

_____________ Department is the department of an organization that responds to inquiries or complaints from customers of that organization

                                  Customer Services

In__________ the organization sends out uninvited messages to sell a product or service.

                               Unsolicited letter

Which one of the following is not a way of developing a paragraph?

                          Clarification

Job application letter should accurately restate the key terms of employment.

                                      False

Usually technical-information letters announce__________.

                                         Technical information

Which of the following in the primary vehicle communication within an organization?

                                   Memorandum

Which of the following are known as ‘Elements of a of a paragraph’?

                                     All options

The __________ is best implemented by expressing your message in terms of the audience’s interests and needs

                                   You attitude

The ______ of the document helps you decide how to precede, how to respond to the audience, which information to focus on, and which channel or medium to use.

                          Purpose

When you are dissatisfied with a company’s product or service, which of the following is the best option?

                              Written claim letter

Memo is the short form of.

                           Memorandum

Ethical business people especially inform their customers about the true_________.

                               Benefits of a product

In which of the following message categories would you place sales and marketing messages?

                    Persuasive messages

Choose precise, concrete and familiar word for the term ‘ render assistance to’

                     Help

He ____________ tomorrow

                           Will pay

A business message is said to be well organized if __________ are stated clearly.

                      Claim and iquiry

Data included in reports should be ___________.

                         All options

Which of the endings best goes with the opening ‘ Dear Personal Director’ in letter Writing?

                                     Best regards,

There are _________ types of writing.

                             Two

One should frequently use courtesy word/words and phrase/phrases like…..

                                         All options

Which of the following is not an example of the pair of words?

                                Between, among

 _________ are often used to display the result of an experiment, investigation, or inquiry.

                                Reports

 Which ‘ transitional word’ is used to show’ comparison and contrast?

                                                   Conversely

Reports are the documents which present focused and salient results of an experiment, investigation or an inquiry to a specific audience.

                                        True

To whom usually good will letters are written?

                                        Customer

He _________ a new job.

                                  Found    

The main idea is the single ___________ idea, concisely stated.

                           Most important

Letters of ____________ are typically related to employment, admissions to institutions of higher education or scholarship eligibility.

                               Recommendation

Concreteness does not make use of denotative words instead of connotative words.

                       False

He__________ with his boss tomorrow.

                                Will discuss

A better organized message has ___________ chances of understanding on the part of the audience.

                            Increased

The message senders need to assess their message from the eyes of the _________ to be sure that they have included all the relevant information.

                               Receivers

Formal minutes are often required by federal, state, or local law, by-laws, charters, or organizations

                             True

A message organized by using direct plan starts with a buffer statement.

                            False

Which of the following is not a part of indirect plan for bad news messages?

                                   A clear statement of the bad news.

___________ are considered binding contracts, so one should avoid implying offers or promises that can’t be delivered.

                                  Sales letters

_____________ stems from a sincere you-attitude. It is not merely politeness with mechanical insertion of ‘ please’ and thank you but applying socially accepted manners is also a form of it.

                        Courtesy

Which of the following parameters defines demographics of consumers?

                                     Income

Any information against the expectations of _________ is considered bad news.

                        All options

In the body of a business letter, what goes between each paragraph?

                           One space if hand written and two spaces if typed ……both

Which of the following is not the purpose of informational reports?

                      To inform or instruct the reader.

Which one of the following makes use of denotative words instead of connotative words?

                       Concreteness

Communicating concretely does not mean being _______________.

                             All options

The subject of a business report _________ its format and vocabulary.

                                 Affects

There have been a lot of rain in the lower mainland in the last twenty-four hours.

                Change ‘ have been’ to ‘has been’

In many organizations the final place of writing is a  team effort with more than one writer working on  a single document is called__________

                       Collaboration

When you know the reader’s name but not the gender, which is an appropriate salutation?

                                       Dear hiring Manager

My brother likes maths _______ he doesn’t like history.

                            But

Both an essay and a paragraph is required for successful graduation.

                             Change is to are

In a business message, talk to your audience in a way that they are left with no ____________

                      Confusion

________________ is one of the cores of concreteness.

                          Clarity

A letter of inquiry asks someone for specific information.

                        True

Which of the following you should avoid when you are responding to a claim and your company is at fault?

                               Sympathizing with the customer’s inconvenience

Letters of ____________ are extremely important in decisions to hire, admit an individual and to award a scholarship or grant.

                         Recommendation

Which part of speech is especially powerful and tells what is happening in a sentence?

                   Verbs

When placing an order, you should excite your reader’s interest.

                            False

Consideration is also called the ___________

                             You-attitude

Which of the following is NOT used in external business communication ?

                                 Memo

Effective professional correspondence uses an appropriate style, clear and concise language, and _________

                                The active voice

Acceptable writing mechanics is related to ________ of a document.

                                   All options

_____________ Stems from a sincere you-attitude. It is not merely politeness with mechanical insertion of please and thank you but applying socially accepted manners is also a form

                                                   Courtesy confirm

____________ are an essential component of almost all admissions, grant, and employment processes as it provides a statement of support for a candidate.

                            References and recommendations

In which directions does communication flow in a formal communication network?

                                Downward

Which of the following leaves your audience  with the feeling that you have their personal welfare in mind?

                                Courteous Close

_____________ at the moment. I’ll get to the market.

                              AS it isn’t raining

In _________ attachments may consists of several pages.

                                Short reports

While writing news message, avoid blunt statements that are likely to cause pain and anger.

                       True

An agenda is a simple list of ___________ to be discussed.

                              Topics

Adjustment letter is a letter in answer to a _________ letter. The answer may either be refusal or a grant.

                            Complaint

In composing a business letter, the most important skill is ________.

                           The art of delivering

Which of the following is not a characteristics of correctness?

                         Check accuracy of figures, fact and words.

We are looking ________ the shops when we were in the market.

                                                 Around

Various techniques are used to generate correspondence back to the customer.

                                True

Which of the following sentences contains figurative expressions?

                            She could be called the spark plug of the group

When the sentence length increases, try to chop it down into ________ sentences

                                 Two

Allotting time properly is very important, Especially when time is short, you need to schedule yourself carefully and stick to it is called__________

                         Scheduling

The aim of a _________ is to establish a working relationship to make it happens

                 Business proposal

Which type of product is intangible?

                                  Services

While composing a business message, choose words that ___________ be misinterpreted.

                                 Won’t

____________ makes a statement of support for a candidate by assessing the applicant’s qualities and capabilities for performing a particular task.

                                   Recommendation letters

If a memo is typed by a person other than the memo writer ________ should be used.

                                        Reference initials

Did the doctor look ___________ your leg?

                                At

To decode a message is to;

                              Interpret a message

Use the memorandum format if the information is being sent inside an organization.

                                 True

Which of the following letter accompanies a larger item, usually a document?

                                        Transmittal letter

The subjects of a business report ___________ its format and vocabulary.

                            Affects

There are a number of elements to a/an ___________ letter. Complete the statement.

                                            Business

Claim is a legal demand or assertion by a  claimant for _________ for a loss

                                    All options

Which one of the following is not the part of proposal structure?

                                    Subject

The signature on a letter is handwritten directly above the _________

                                  Writer’s letter

Choose the verb from the following options.

                                Produce

Which of the following is an essential component of employment process?

                                  Refrences

For effective designing of documents special attention is paid to.

                        All options

Which of the following is the first step involved in planning a sales letter?

                                Determining the main idea

The decode a message is to.

                                          Interpret a message

Protocol is another name for________________

                                         Minutes

Proposals share a general document architecture, which is usually modified to suit specific circumstances.

                                   True

While writing bad news message, avoid blunt statements that are likely to cause pain and anger.

                                             True

How main types of sentences are used to give your sentence variety?

                                          3

If you expect your audience to __________ with you, use a structure that focuses attention on conclusion.

                                   Agree

Which of the following options is likely to offend and should be avoided?

                                 None optins

Job application letters not only convey information, but also establish a contractual relationship between you and organization.

                                True

Which of the following is not a part of indirect plan for bad news messages?

                               A buffer

The planning stage should take about _______________

                       50% of the time you have to produce the message

How many punctuation styles are usually used in business communication?

                               Three

The subject of a business report _______ its format and vocabulary.

                                   Affects

There are a number of elements to business letter.

                                True

There have been a lot of rain in the lower maintained in the last twenty-four hours.

                  Change have been to has been

In the body of business letter, what goes between each paragraph?

                      One space if hand written and two space if typed…both

Which of the following is not the purpose of informational reports?

                         To inform or instruct the reader

Formal minutes are often required by federal, or local law, by laws, characters, oregulations.

                           True

He __________ with his boss tomorrow.

                                 Will discuss

A letter of inquiry asks someone for specific information.

                              True

________ is one of the cores of concreteness

                                Grammer

There are ________ types of writing

                                     Five ……confirm page no 8

A message organized by using direct plan starts with a buffer statement.

                              FALSE

Communicating concretely does not means being __________________

                          Vague and general in one’s writing

Which of the following parameters defines demographics of consumers?

                              Income

In a business message, talk to your audience in a way that they are left with no ________

                                            Confusion

In many organization the final piece of writing is a team effort; with more than one writer working on a single document is called_________

                               Collaboration

A business message is said to be well organized if _______ are stated clearly.

                                    Purpose and subject

How many type of sentences are used to give your sentence variety?

                             3

In_________ attachments may consists of several pages.

                                    Short reports

If you expect your audience to _______ with you, use a structure that focuses attention on conclusion.

                                      Agree

Which of the following is NOT used in external business communication?

                          Memo

Which of the following sentences contains figurative expression?

                                 She could be called the spark plug of the group

Which of the following is an essential component of employment process?

                               Refrences

Which of the following factors should be kept in mind regarding audience while writing persuasive messages?

                            All options

The organization of a longer message should reflect both the _______

                      Purpose of the message and the audience’s probable reaction

To whom usually good will letters are written?

                              Customer

Construct effective sentences and paragraph for __________.

                                              Clarity

When placing an order, you should excite your reader’s interest.

                               True

IS your mother working in _________ old office building?

                            No article

Which part of speech is especially powerful and tells what is happening in a sentence?

                                      Verbs

I like sohail and Eiffel tower is in Paris

                                      Unity

In bad news messages, you as a business person need to help your audience remain _______ towards your business and possibly towards you.

                                      Disposed

A buffer is the last step while writing an indirect plan.

                                  False

Which of the following should be kept in mind regarding audience while writing persuasive messages?

                                       All options

Which of the following falls under the category of substandard language?

                                                   All options

When you know the reader’s name but not the gender, which is an appropriate salutation?

                             Dear ali confirm

Age, gender, occupation, income, and education are ____ aspects of vital consideration for defining the audience.

                                  Demographic

Which of the following is associated with scholarly writing?

                                Formal writing

Varying our style can enable us to sound passionate or objective in a written document.

                                 True

She came _________ some old letters in the cellar.

                                      Across

End mater of a proposal includes___________

                                        All options

In mixed punctuation a comma flows the salutation.

                                  False

In mixed punctuation a colon flows the salutation.

                                           True

Which of the following elements relate to the organizing direct requests?

                                                General rule, main idea and cordial request

Which of the following transitional markers shows additional details?

                                   Furthermore

Which of the following gives you an opportunity to get your message across to a skeptical or hostile audience?

                                   Indirect approach

Which of the following ensures success to message by leaving audience with a feeling of their personal welfare in mind?

                                   Courteous close

In bad news message, the ________ is of crucial importance.

                      Tone

Don’t make false promises. People are more likely to react positively to your message when they have confidence in you. The above statement is an example of __________

                         Credibility

Most organization rely on _________ for their existence.

                         Successful proposal writing

_____________ is one of the cores of concreteness.

                                 Grammer

They talked about things and persons ____________ they remembered.

                                   Which

If you are using letterhead stationery, include only the __________ two lines below the bottom of the letterhead.

                                   Date

In the _________ of a job application letter you have to refer to your enclosed resume and express your desire for an interview, stating when and how you can be contracted.

                                       End matter

The _________ should normally begin with a brief summary statement, in one or two sentences, identifying the key topic and the scope of the memorandum.

                                  Memorandum

All of the following messages are likely to please your audience except.

                           Granting an adjustment.

Be aware of the difference between a _________ request in question form and a question that is part of a request.

                 Polite

The contract____________.

                  Had a requirement of 2 years

Business letter is the most ______ mode of communication.

                            Convinent

Which of the following indicates consideration?

                             Focus on you instead of I or we

Functional words include_____________.

                          Conjunction and preposition and articles and pronouns …. Both

It stems from a sincere you- attitude . Mechanical insertion of please and thank you is not helpful. Rather it is politeness that grows out of respect and conern for other. The above statement describes which of the following.

                                Courtesy

___________ are functional units that receive around a single thought.

                       Paragraph

What is style in writing?

                           Style is the way of using words to achieve a certain tone or overall impression in writing.

If a memo is typed by a person other than the memo writer ___ should be used.

                                  Signature line

When you letter extends onto a second page you should use ____ for the second page.

                      Letterhead

Defining the purpose of the document helps the writer to _______.

                                    Decide all of the above

Identify the statement which should NOT be included in NECESSARY DETAILS section of  a positive message.

                              Satisfy reader’s information needs

A ________ sentence expresses one independent clause and one or more dependent clauses.

                     Complex

While communicating do not leave your audience in ________.

                                            Doubt

Communication that seems inconsequential can becomes very important if information it contains is _________

Full of facts and business jargons

Did the doctor look _________ your leg?

                                At

If you expect your audience to _________ with you, use structure that focuses attention on conclusion.

                           Agree

Recommenders must be __________ people.

                                                Respectable

Usually technical-information letters announce____________.

                               Technical information

The purpose of _________ is to get the meaning from your head accurately to the reader.

                                       Clarity

___________ includes doctorial dissertations, scholarly articles, top-level government agreements etc.

                                         formal writing

Which one of the following is the part of proposal Structure?

                                 Letter of transmittal

Which of the following parameters defines demographics of consumers?

                                                  Lifestyle

A good writer is highly ________ as he strongly believes that a message sent is not message received.

                                 Investigate

In ____________- of AIDA plan your objective is to encourage your audience to hear about your main idea, problem or new product.

                           Attention phase

There have been  a lot of rain in the lower mainland in the last twenty four hours.

                           Change have been to has

TONE is the most difficult part of writing to control because it is _________.

                        Non-formal

In writing commercial correspondence, it is important to employ a friendly yet efficient _________

                                 Tone

Which term from the following is used to describe type of audience?

                          Primary

 Desire is one of the four phrases of  Aida plan

                                             True

The main idea is the single __________ idea concisely stated.

                                 Most important

Acceptable writing mechanics is related to __________ of a document.

                                       All options 

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